Acceptable Use Policy
Effective date: October 29, 2026
This Policy applies to services provided by Brick Advisory Group LLC d/b/a Guardian Ops & Automation when incorporated in a signed agreement or affirmatively accepted order. The signed agreement controls remedies, billing, and termination.
1. Authorized lawful activity
Use services only for authorized business activity in compliance with applicable law, consent obligations, and disclosed provider rules. Maintain accurate sender and business information. Only connect accounts, phone numbers, domains, calendars, payment accounts, and business profiles you own or are authorized to administer.
2. Prohibited activity
Do not use the services for spam; purchased or scraped messaging lists without valid sender-specific consent; deceptive caller ID; phishing; harassment; malware; credential theft; privacy violations; unlawful discrimination; fraud; unlawful products; impersonation; fabricated testimonials; fake or incentivized reviews that violate law or platform rules; suppression of legitimate negative reviews; unauthorized surveillance; or evasion of messaging registration, filtering, security, usage limits, or opt-outs.
Do not upload patient or HIPAA-protected information, full payment-card details outside approved payment interfaces, Social Security numbers, biometric identifiers, children's personal information, or similarly restricted data unless a separate signed agreement expressly authorizes the relevant data and required safeguards are in place. Guardian does not offer HIPAA processing under its standard services.
3. AI and communications safeguards
AI must not be represented as a human where disclosure is required, used for unauthorized voice cloning, or used to make unreviewed high-impact decisions about employment, credit, housing, insurance, healthcare, or legal rights. Services are not emergency dispatch or safety-critical systems. Review AI instructions, pricing, booking authority, and escalation rules before launch. Obtain required call-recording, automated-call, SMS, and email permissions before activation; honor revocations and suppression requests.
4. Resource use and third parties
Package allowances are not unlimited capacity. Do not cause unreasonable loads, incur unauthorized charges, access another tenant's data, or reverse engineer protected components except where law permits. Observe provider terms supplied for the enabled features. Material new restrictions or fees do not automatically amend a signed SOW.
5. Enforcement
Guardian may investigate and proportionately restrict a feature to address a credible legal, security, or provider-compliance risk. Where feasible, we give notice, describe the issue, and allow correction. Immediate action may be needed to prevent harm. We restore affected access when reasonably safe and permitted. A provider can independently restrict its own service. Contact contact@getguardianops.com to report suspected misuse or request review.