AI Receptionist:AI that answers. Automation that follows through.
Guardian Ops answers your business line in your name — on every job, every evening, and every weekend. It handles routine questions, captures details, books the work, and hands off to a person whenever one should take over.
01Interactive demo
Your Best Receptionist Never Misses a Call.
Press play to hear how a scripted call unfolds — from greeting to qualification, booking, and CRM update. This is a simulation for illustration; your agent is configured and tested with your own business details.
AI receptionist · Northfield Comfort Co. (fictional)
Scripted simulation — not a live callDana Whitaker
(856) 555-0142
Cherry Hill, NJ
Answering for
Northfield Comfort Co.
Live transcript
0/10 turnsLead qualification
Waiting- Issue
- —
- Urgency
- —
- Customer
- —
- Service area
- —
Booking
WaitingChecks live availability, then offers open times.
CRM & follow-up
Waiting- Contact created: Dana Whitaker
- Call recording & summary attached
- Opportunity moved to Booked · est. $420
- Confirmation text sent to caller
- On-call manager notified by SMS
02Capabilities
Everything a great front desk does — on every call.
Coverage you choose, behavior you approve, and a record of every conversation.
- Answer every incoming call
- Primary line, overflow when your team is busy, or after hours only — you choose the coverage.
- Respond to frequent questions
- Hours, service area, what you do and don't offer, and approved pricing guidance.
- Capture contact details
- Name, callback number, address, and the problem in the caller's own words.
- Qualify inquiries
- Service type, urgency, property type, and whether the address is inside your area.
- Check availability & book
- Offers open slots from your connected calendar and confirms by text.
- Transfer urgent calls
- Live transfer to on-call staff for situations you define as urgent.
- Escalate complex situations
- Complaints, billing disputes, or anything outside its rules are routed to a person.
- Trigger follow-up
- Confirmation texts, reminders, and owner notifications start automatically.
03Escalation rules
You set the rules. It follows them.
Every receptionist is configured with explicit routing for emergencies, estimates, out-of-area callers, and anything that needs a person.
- 01
IfCaller reports no heat, gas smell, flooding, or no power
ThenTransfer immediately to on-call technician
- 02
IfCaller wants a routine service visit
ThenQualify, offer next two open slots, book & confirm by SMS
- 03
IfCaller asks for a price on a large project
ThenExplain estimate process, book an in-person estimate
- 04
IfAddress is outside your service area
ThenPolitely decline, log the inquiry, no booking
- 05
IfCaller asks for the owner by name
ThenTake a message and send it to the owner instantly
- 06
IfBilling question or complaint
ThenCapture details, escalate to office manager
04How it launches
Configured with you. Tested before it answers.
- 01
We learn your business
Services, service area, hours, pricing guidance, booking rules, and the questions callers ask most.
- 02
We configure the agent
Greeting, tone, qualification questions, and escalation paths are written with you — not generated and forgotten.
- 03
We test it together
You place test calls and review transcripts. Nothing goes live until the conversations meet your standard.
- 04
It answers, you stay informed
Every call becomes a contact, a summary, and — when appropriate — a booked appointment and an alert to your phone.
05Straight answers
What's required — and what we won't promise.
Some steps depend on carriers, platforms, or your own approvals. Here's what to expect before you commit.
Configured and tested per business
The voice agent follows the knowledge, scripts, and rules we set up together. It isn't a general-purpose assistant and won't improvise outside them.
A person is always reachable
Escalation and transfer rules are part of every setup. You can change them, or pause the AI and route calls to your team, at any time.
Phone connection
Keep your current number with call forwarding, or port it. Porting timelines are set by carriers.
Call recording & disclosure
Recording and AI disclosure requirements vary by state. We configure greetings to match your jurisdiction; your legal counsel should confirm.
Usage-based costs
Voice minutes and phone numbers carry usage fees in addition to the subscription. See pricing for details.
06Works together
Part of one connected system.
Every Guardian Ops module shares the same contacts, inbox, pipeline, and reporting.
07FAQ
AI Receptionist: common questions.
Every conversation is an opportunity.
See how Guardian Ops would capture, respond to, and book the opportunities your business is already generating.